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Placing an order on our website is straight-forward with our step-by-step guide. If you know exactly what you want, you can simply make your selection by browsing our product pages and reading the descriptions. This is especially easy for non-customisable items such as taps. For our fully customisable products, such as bathroom furniture and basins, we are on hand for guidance throughout the process and provide technical drawings to match your requirements.

How we can help you during your order process

  1. 1. Choose a product

    Please select the product you want from our wide range of quality items. Most of our products are customisable, such as bathroom furniture, vanity tops, washbasins and bathtubs. If your product is customisable you will have the opportunity to select your specific requirements and characteristics like dimensions, positioning of basin and colour.

  2. 2. Get individual advice

    If you want something extraordinary just get in touch with our technical experts and we’ll be happy to discuss your individual project. After all, no two spaces are the same! We can advise you on sizes, materials, thickness, colours and installation, as well as choice of taps, etc. This way, you will get the perfect product to suit your unique design.
  3. 3. You will receive the technical drawing by email

    Once you have defined your customised product, we will produce a technical drawing based on all your requirements, including all dimensions and details. This is the opportunity to make sure we have understood exactly what you want. If you are happy with the drawing, you confirm this by email and place your order. We will then send the technical drawing to the factory and start the production.
  4. 4. Receiving your product home

    When your product is nearing completion, our team will contact you by email with details and guidelines about the shipment. You will receive a tracking number and estimated time of delivery. Packages are fully insured.

Remember, you can contact us at any time!

If you have any questions during the process, please don’t hesitate to contact us. We are here to help! Please send an email to contact@riluxa.com.